FAQ

Frequently Asked Questions (FAQ)

Welcome to the Shusheng FAQ's page! Here, we have compiled a list of commonly asked questions to provide you with quick and helpful answers. If you have a question that is not addressed below, please feel free to contact us through our website or using the provided contact information. We are always here to assist you!

How do I place an order?
Ordering from Shusheng Cosplay is easy! Simply browse our website, shushengcos.com, and select the cosplay clothing and accessories you desire. Add them to your cart and proceed to the checkout page. Provide the necessary details, including your shipping address and payment information. Once your order is confirmed, you will receive an email notification.

What payment methods do you accept?
We currently accept major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer the option to pay through PayPal for added convenience and security.

What is your shipping policy?
We offer worldwide shipping to ensure that cosplayers from all corners of the globe can enjoy our products. After placing your order, please allow 1-3 business days for processing. Once shipped, domestic orders typically arrive within 5-10 business days, while international orders may take 10-20 business days, depending on the destination.

Can I track my order?
Yes, absolutely! Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your package and stay updated on its estimated delivery date.

What is your return and exchange policy?
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your cosplay clothing or accessories, please contact our customer support within 14 days of receiving your order. We will provide instructions on how to return the item(s) and issue a refund or arrange for an exchange, subject to our return policy.

Do you offer custom-made or tailored cosplay costumes?
At Shusheng Cosplay, we currently offer a wide range of standard sizes to cater to different body types. However, we understand that some customers may require custom-made or tailored costumes. If you have specific size requirements, please reach out to our customer support team, and we will do our best to accommodate your needs.

Are your products officially licensed?
As an online retailer, we respect intellectual property rights and comply with copyright laws. Our products are inspired by various popular franchises, but they are not official licensed merchandise unless explicitly stated. We strive to provide high-quality cosplay clothing and accessories that capture the spirit and essence of your favorite characters.

How can I contact customer support?
We are here to assist you! If you have any questions, concerns, or need assistance with your order, please feel free to contact us via email at shusheng973@gmail.com or call us at 17896628151. Our customer support team is available during business hours and will respond to your inquiries as soon as possible.

We hope this FAQ section has addressed your queries. If you need further assistance, don't hesitate to reach out to us. Thank you for choosing Shusheng Cosplay, and we look forward to serving you!